Return and Refund Policy for maxsoulmart.store
Thank you for shopping at maxsoulmart.store. This document governs all returns and exchanges of maxsoulmart.store Limited (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. maxsoulmart.store Limited reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.
Definitions
For the purposes of this Return and Refund Policy we establish the following definitions:
“Products” means all products and services sold at maxsoulmart.store.
“Customer” means end user customers that purchase directly from distributors or wholesalers.
“Company” (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to maxsoulmart.store, 1 Bankside, South Croydon, England, CR2 7BL
“Orders” refers to your requests to purchase a Product from us.
“Website” refers to maxsoulmart.store, accessible at maxsoulmart.store.
“You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.
What’s maxsoulmart.store Return and Refund Policy?
We accept returns. You can return items purchased from Us within 14 days of the original purchase date, unless noted in our Return Policy Exceptions, and provided that they meet the following conditions:
Product must be returned in its original packaging.
If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
DELIVERY POLICY
We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier .
Delivery within UAE cities shall be in 3 – 7 working days and from 10to 14 working Days to Other Countries. UAE Delivery No Delivery fee within or outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.
The process of shipping the items/good conditions will be done by DHL or FedEx
Free delivery for all Products.
Cancellation
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
Return & Refund Process
If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.
Notify usPlease notify us as soon as possible of your intention to return or exchange an item. You can notify us:
By email: customersupport@maxsoulmart.store.
We will contact you via email if we have any questions or concerns regarding your Return & Refund request.
Ship it backThe following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.
Inspection & RefundUpon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.
To follow-up on the status of your return or for any other questions of inquiries, please contact us at:
By email: admin@maxsoulmart.store